No Surprises. Ever.
Most homeowners dread calling a repair company because they don't know what the bill will look like. We do things differently. You know the price before we start, you approve every step, and you get a written warranty when we're done.
Five Steps, Zero Guesswork
From the first photo you send to the warranty on your invoice, every step is designed to keep you informed and in control.
- 1
Send a Photo or Book a Visit
Text or email us a photo for a free quote. If we need to see the window in person, book a $30 site visit. That fee is credited toward your repair.
- 2
Written Price Before Any Work
You get a clear, written quote before we pick up a single tool. Nothing is done without your approval.
- 3
We Photograph the Condition First
Before we touch anything, we photograph your window or door so you have a record of its condition going in.
- 4
Most Repairs Done the Same Day
We carry common parts and glass sizes in our trucks. Most hardware repairs are completed on the first visit.
- 5
Written Warranty on the Invoice
Every job comes with a written warranty, printed right on your invoice. No fine print, no guesswork.
Repair First. Always.
If a repair will solve the problem, that is what we recommend. We do not push replacements to increase a sale. We only recommend replacing a window or part when the existing one truly cannot be fixed.
Our technicians are trained to assess honestly. They will tell you what is wrong, what it takes to fix it, and whether a repair will hold up over time. If replacement is the better path, they will explain exactly why so you can make an informed decision.
This approach saves our customers real money and keeps functional windows out of the landfill. It is the right thing to do, and it is how we have built our reputation across the GTA.
If Glass Breaks During Our Work
In rare cases, glass can break during a hardware repair or seal replacement. Older panes under stress, concealed cracks, or a weakened seal can cause this even with careful handling.
If that happens, we take full responsibility. We order a new sealed unit right away and replace it at no cost to you.
You will never receive an unexpected bill because something went wrong on our watch. That is our commitment, and it applies to every job we do.
Want the Full Warranty Details?
Every repair and replacement comes with a written warranty. Visit our warranty page to see exactly what is covered and for how long.
Ready to See the Difference?
Send us a photo for a free quote, or call to book a visit. Transparent pricing, honest advice, and no surprises.
Or email us: Service@Luminasky.com